Frequently Asked Questions
Are demonstrations available?
Yes, free demonstrations of our software are available at your convenience. Demonstrations are done live over the internet. Other options are also available; please contact us for more details.
How long does it take to be up and running after ordering?
If Legacy Mapping is ordered, we estimate a day an acre is required to complete this process and be ready for installation. Please contact our office for estimates on GIS Mapping.
If a Data Conversion is required, we would need to evaluate a copy of your data before this question can be answered accurately. However, Data Conversions rarely require more than a week to complete.
If no Mapping and Data Conversion is required, installation can take place immediately upon receiving an order.
Please note that Mapping and Data Conversions can be done concurrently, so one does not have to be completed before the other can be started. As a result installation will likely be ready upon completion of Mapping as this is typically the longer of the two processes.
When is support available?
Telephone and email support is available from 9am to 5pm across North America.
How is the cost of Stone Orchard determined?
The cost of Stone Orchard is dependent upon the Components required, the amount of Mapping to be done (if any), and the complexity of the data to be converted (if any). Please contact our office for an accurate Quotation.
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